pr999 Privacy Policy

For the purposes of this Privacy Policy, pr999 ("the Company", "we", "us", "our") is the data controller responsible for the personal data of players who access and use the pr999 platform at https://pr999.bio and any associated mobile applications or software.

As data controller, pr999 determines the purposes and means of processing your personal data. We are committed to processing your data lawfully, fairly, and transparently, in accordance with the applicable data protection laws and the requirements of our international gaming licence.

This Privacy Policy applies to all personal data collected from Pakistani players and other users of the pr999 platform, regardless of the device or connection method used to access our services. By creating a pr999 account and using our services, you acknowledge that you have read and understood this Privacy Policy.

pr999 collects personal data in three primary ways: data you provide directly, data generated automatically through your use of the platform, and data received from third parties such as payment processors and KYC verification services.

Data You Provide Directly:

• Full legal name (as it appears on your Pakistani CNIC)
• Date of birth (for age verification — 21+ requirement)
• Pakistani mobile number (primary account identifier)
• Email address
• Residential address in Pakistan
• Pakistani CNIC number (for KYC verification purposes)
• Payment account details — JazzCash/EasyPaisa mobile numbers, HBL/UBL/Meezan Bank account numbers (stored in tokenised form only)
• Communications you send to pr999 support via live chat, email, or messenger
• Responses to any surveys, feedback forms, or promotional entries
• Documents submitted for KYC — CNIC copy, proof of address, proof of payment method ownership

Data Generated Automatically:

• Device information — device type, operating system, browser type and version
• IP address and approximate geographic location derived from IP
• Session data — login times, session durations, pages visited, features used
• Gaming activity — games played, bet amounts in PKR, game results, bonus usage, wagering history
• Transaction history — deposit amounts, withdrawal requests, payment method used, timestamps
• Cookie and tracking technology data (see Section 6)
• Responsible gaming tool usage — deposit limits set, session alerts triggered, self-exclusion requests

Data Received from Third Parties:

• Payment verification data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast — transaction references and confirmation statuses
• Identity verification results from KYC service providers
• Fraud screening signals from anti-fraud service providers
• Sports data and odds information from licensed sports data providers (non-personal)

pr999 uses the personal data described in Section 2 for the following specific purposes:

• Account Registration and Management: To create and maintain your pr999 player account, verify your identity, apply the 21+ age restriction, and manage your account settings and preferences.
• KYC and Regulatory Compliance: To verify your identity and payment method ownership as required by our international gaming licence obligations and applicable anti-money laundering regulations.
• Payment Processing: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast; to process PKR withdrawal requests; and to maintain a complete transaction record for your account.
• Game Delivery and Sports Betting: To provide access to the pr999 casino game library, live dealer tables, crash games, and sports betting markets, and to record and settle your bets correctly.
• Bonus and Promotion Administration: To apply bonus credits to your account, track wagering requirement progress, and administer promotional campaigns in which you participate.
• Fraud Prevention and Security: To detect and prevent fraudulent account activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns for indicators of problematic behaviour, to apply deposit limits and session alerts you have set, to process self-exclusion requests, and to make responsible gaming tool recommendations where appropriate.
• Customer Support: To respond to your queries, resolve disputes, and manage formal complaints via live chat, email, and other support channels.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve platform performance, game selection, payment processing speeds, and the overall pr999 user experience for Pakistani players.
• Marketing Communications: Where you have expressly opted in, to send you promotional offers, bonus notifications, PSL betting alerts, and new game announcements via SMS to your Pakistani mobile number or by email. You may opt out at any time.
• Legal and Regulatory Obligations: To comply with requests from regulatory authorities, law enforcement, and courts of competent jurisdiction, and to maintain records as required by our gaming licence.

pr999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the pr999 Terms & Conditions, including account management, game delivery, payment processing, bonus administration, and customer support.
• Legal Obligation: Processing required to comply with our international gaming licence conditions, anti-money laundering laws, and requests from regulatory or law enforcement authorities — including KYC verification and AML transaction monitoring.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications — including promotional SMS and email campaigns. Where consent is the basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where pr999 relies on legitimate interests as a legal basis, we have carried out a balancing assessment to confirm that our legitimate interests are not overridden by your data protection rights. Details of these assessments are available on request via our privacy contact address.

pr999 does not sell your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent necessary for each stated purpose:

• Payment Processors: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK as necessary to process deposits and withdrawals. These providers process your data under their own privacy policies and are bound by applicable Pakistani financial services data protection regulations.
• KYC Verification Providers: Identity documents and CNIC data are shared with licensed KYC verification service providers to confirm your identity and satisfy our gaming licence requirements. These providers process data under strict data protection agreements with pr999.
• Game Studios: Certain game session data — including bet amounts, game identifiers, and session timestamps — is shared with licensed game studios such as Pragmatic Play, PG Soft, and Evolution Gaming for the purpose of game delivery, RNG certification, and game audit purposes. These studios process data under their respective data protection frameworks and gaming licence conditions.
• Anti-Fraud and Security Providers: Technical data including IP addresses and device fingerprints may be shared with fraud prevention technology providers for the purpose of detecting prohibited conduct. These providers act as data processors under binding data processing agreements with pr999.
• Regulatory and Law Enforcement Authorities: pr999 will disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, a court order, or our gaming licence obligations. We will notify affected players of such disclosures where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of pr999 assets, personal data may be transferred as part of that transaction. Affected players will be notified of any such transfer and any resulting change to this Privacy Policy.

pr999 uses cookies and similar tracking technologies on the pr999 website and within the pr999 app. Cookies are small text files placed on your device that help us deliver a functional, personalised, and secure gaming experience.

Types of Cookies Used by pr999:

• Strictly Necessary Cookies: Essential for the operation of the pr999 platform. These include session authentication cookies that keep you logged in, security cookies that prevent cross-site request forgery, and cookies that remember your responsible gaming settings. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences — including preferred language, display settings, and last-visited game categories — to provide a more personalised pr999 experience. These are optional but enhance usability.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Pakistani players use the pr999 platform — including which pages are visited most, which game categories are most popular, and where players encounter difficulties. This data is used exclusively to improve the pr999 experience and is never used to identify individual users.
• Marketing Cookies: Used only where you have consented to receive personalised promotional communications. These cookies help pr999 understand which promotions resonate with Pakistani players and avoid showing you offers you have already seen or rejected.

Managing Cookies: You can control and delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the pr999 platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Safari, Firefox, and Samsung Internet — the browsers most commonly used by Pakistani players on mobile devices.

Do Not Track: pr999 respects browser-level Do Not Track signals where technically feasible. When a Do Not Track signal is detected from your browser, pr999 will limit tracking to strictly necessary cookies only.

pr999 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our international gaming licence obligations.

The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of your active pr999 account and for a minimum period of five (5) years following account closure, as required by standard gaming licence AML record-keeping obligations.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission, as required by anti-money laundering regulations applicable to internationally licensed gaming operators.
• Transaction Records: All PKR deposit and withdrawal records, bet histories, and bonus transaction records are retained for a minimum of five (5) years following the date of the transaction.
• Support Communications: Live chat transcripts, email records, and support tickets are retained for a period of three (3) years, or for longer where they relate to an active dispute, regulatory inquiry, or legal proceeding.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the life of your account and for two (2) years following account closure, as evidence of compliance with consent-based marketing obligations.
• Technical and Analytics Data: Anonymised analytics data is retained indefinitely in aggregated form. Non-anonymised technical data such as IP logs and security records is retained for a maximum of twelve (12) months.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — which cannot be linked back to any individual — may be retained beyond these periods for statistical and platform improvement purposes.

pr999 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure.

Technical Measures:

• All data transmitted between your device and pr999 servers is encrypted using 256-bit SSL/TLS encryption — the same standard used by international banking institutions.
• Sensitive data including payment account details is stored in tokenised form. Full payment account numbers are never stored on pr999 servers.
• pr999 servers are protected by enterprise-grade firewalls, intrusion detection systems, and regular penetration testing by independent security professionals.
• Two-factor authentication (2FA) is available for all pr999 player accounts and is strongly recommended, particularly for accounts with significant PKR balances.
• Access to pr999 player data by internal personnel is strictly limited on a need-to-know basis, with full access logging and regular access reviews.

Organisational Measures:

• All pr999 staff and contractors with access to player data are bound by confidentiality obligations and receive regular data protection training.
• pr999 maintains a data breach response procedure that ensures affected players are notified promptly in the event of a breach that affects their personal data.
• Regular independent security audits are conducted to identify and remediate vulnerabilities in pr999's data processing infrastructure.

As a pr999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pr999 via email at [email protected] with the subject line "Privacy Request," or via live chat. pr999 will respond to all valid requests within thirty (30) calendar days.

• Right of Access: You have the right to request confirmation of whether pr999 holds personal data about you, and to receive a copy of that data along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data pr999 holds about you. You may also update certain account information directly through your pr999 account dashboard.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal data where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent and there is no other legal basis for processing; or the data has been processed unlawfully. Note that this right is subject to limitations where pr999 is required to retain data by law or gaming licence obligation — including the five-year AML retention requirement.
• Right to Restriction of Processing: You have the right to request that pr999 restricts its processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where pr999 relies on legitimate interests as the legal basis. You also have an unconditional right to object to direct marketing processing at any time.
• Right to Withdraw Consent: Where pr999 processes your data on the basis of consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Certain rights — particularly the right to erasure and the right to restriction — may be limited where pr999 is required to retain data under gaming licence or legal obligations. In such cases, pr999 will clearly explain the limitation and the legal basis for it in our response to your request.

pr999 services are strictly prohibited for individuals under the age of 21. pr999 does not knowingly collect personal data from anyone under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete all personal data collected, and return any deposited funds following AML review.

If you believe that a minor has registered a pr999 account, please contact our support team immediately via live chat or at [email protected]. We take all such reports seriously and investigate them as a priority matter.

pr999 uses gaming activity data — including bet frequency, PKR amounts wagered, session duration, and game type preferences — to monitor for indicators of problematic gambling behaviour. This processing is carried out under pr999's legitimate interest in providing a responsible gaming environment and in compliance with our gaming licence responsible gaming requirements.

Where pr999's responsible gaming monitoring systems identify behaviour that may indicate a player is experiencing gambling-related harm, our support team may reach out proactively via the contact details on your account. This outreach is intended to be supportive, not punitive, and players who receive such communication are encouraged to engage with it honestly.

All self-exclusion requests, deposit limit settings, and session alert configurations are recorded and stored as part of your account data. These records are retained as part of our regulatory compliance obligations and help ensure that self-exclusion periods are honoured consistently.

For more information about responsible gaming tools and resources available at pr999, please visit our dedicated Responsible Gaming page.

pr999's primary data processing infrastructure is located in the jurisdiction in which pr999 holds its international gaming licence. As a result, personal data collected from Pakistani players may be transferred to and processed in that jurisdiction and potentially in other countries where our technology service providers and game studio partners are located.

When personal data is transferred internationally, pr999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply if the data were processed in a jurisdiction with comprehensive data protection legislation. These safeguards include contractual data protection clauses in agreements with all relevant third-party processors.

PKR payment transaction data processed through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast is handled within Pakistan's domestic payment infrastructure in accordance with the State Bank of Pakistan's regulations and the applicable data protection requirements of Pakistani financial services law.

pr999 reserves the right to update or modify this Privacy Policy at any time. Updates may be required to reflect changes in our data processing practices, new services or features on the pr999 platform, changes to our gaming licence requirements, or developments in applicable data protection law.

When we make significant changes to this Privacy Policy, we will notify registered pr999 players via the mobile number or email address on their account before the changes take effect. The updated Privacy Policy will also be published on this page with a revised "Last Updated" date.

We encourage Pakistani players to review this Privacy Policy periodically to stay informed about how pr999 is protecting their personal data. Continued use of pr999 services following notification of a policy update constitutes acceptance of the revised Privacy Policy.

For changes that materially affect the way we process data where consent was the original legal basis, pr999 will seek fresh consent from affected players before the new processing begins.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pr999 handles your personal data, please contact us using the details below. We are committed to addressing all privacy-related queries promptly and transparently.

• Privacy Email: [email protected] — please use the subject line "Privacy Request" for all data protection enquiries.
• Live Chat: Available 24/7 via the pr999 website and mobile app. Urdu and English speaking agents. Average response time: 3–5 minutes.
• Channels: Live Chat · Messenger · Viber · Email

When submitting a privacy request, please include your registered Pakistani mobile number to help us locate your account and respond accurately. All privacy requests are handled confidentially and processed within thirty (30) calendar days of receipt.

For responsible gaming support specifically, please visit our Responsible Gaming page, or ask any pr999 support agent to connect you with a responsible gaming specialist.